User Experience Project Examples

Participant interviews and redesigning the mobile chat bot experience regarding personal identifying information
Participant interviews and redesigning the mobile chat bot experience regarding personal identifying information
Journey map for main participant type created from usability study of search tool
Two of the final prototyped pages to make participants more likely to complete the on-boarding process.
Customer Service Rep and Member Transportation Journey
Customer Service Rep and Member Transportation Journey. Including noted pain points and emotions.
This involved research to understand the ease in which participants navigated this website.
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